NetSuite Aftercare plans that enable NetSuite to grow as your business does and providing support for your business every step of the way.
We offer a range of NetSuite Aftercare support plans that will suit different businesses depending on their individual support needs and growth aspirations. Once your NetSuite implementation goes live, you’ll be assigned a support team who will work with you to design a development roadmap that meets your support requirements.
Whichever Aftercare support plan you choose, you can be assured of great service, fast response times and regular updates from our support team based in our UK office. You’ll always be kept informed of the status of your support case, the actions being taken and an estimated time that any issue will be resolved. All of this is designed to ensure that we manage our customer’s expectations, communicate with honesty and integrity, and allow you to know exactly what is happening with your case. It is all part of our total commitment to ensure our customers are supported every step of the way.
Our Bronze Aftercare support plan is entry level and great for teams who are new to NetSuite and do not have an in-house administrator. This plan provides customers with a dedicated help-desk to assist with any day-to-day user enquiries and technical support providing essential maintenance to ensure your NetSuite system receives the latest software updates and enhancements, as well as any security upgrades and patches which Oracle may release for NetSuite.
The Silver Aftercare support plan gives you all the benefits of Bronze with the addition of unlimited training and consultancy support, providing access to our business analysts.
The Silver Aftercare support plan is ideal for ambitious teams looking to learn the NetSuite system quickly with our learn-as-you-go approach. This is ideal for on-boarding new starters or providing refresher courses to existing staff. Consultancy support gives you access to our business analysts who provide business insights and advice to help you maximise the advantages that NetSuite brings to the business.
With the Silver Aftercare support plan, our clients benefit from our NetSuite expertise to help them unlock even more competitive advantage from their NetSuite system.
Our Gold Aftercare support plan is perfect for companies who plan on rapidly developing and extending their NetSuite system as the business grows. Our Gold Aftercare support plan is way beyond support, offering ongoing consultancy and development resources where our business analysts and software development teams become an extension of your business.
Gold Aftercare support also opens up unlimited access to our entire ecosystem of NetSuite Extensions and Apps including Dynamic Blend, User Portal and PayNow, as well as any new ones that we develop in the future. This will be particularly attractive to customers who make use of our software ecosystem, as the Gold Aftercare support plan covers everything.
Customers that have NetSuite SuiteCommerce Advanced as part of their NetSuite solution, will wish to choose our Platinum Aftercare support plan as it provides all the benefits of the Gold Aftercare support plan together with the specialised support that SuiteCommerce demands.
With our Gold Aftercare support plan in place, as your organisation grows, so does your NetSuite ERP solution.
| Aftercare Support Plan | Bronze | Silver | Gold |
|---|---|---|---|
| Helpdesk | |||
| Maintenance | |||
| Consulting | |||
| Training | |||
| Apps and enhancements | |||
| SuiteCommerce Advanced |
ERP Experts (Europe) Limited, registered in England and Wales. Company Number: 10196491. Dalton House, Lakhpur Court, Staffordshire Technology Park, Stafford ST18 0FX.